At M | Y, we want every piece to arrive beautifully and be loved with intention. Please review our return and exchange policy below.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, items must be unused, unworn, and returned in their original packaging. Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
Please note:
Shipping fees are non-refundable.
Exchanges may be subject to additional shipping fees.
Returns must be approved before being shipped back.
Defective or Damaged Items
If your item arrives defective or damaged, please contact us within 7 days of delivery.
Once approved, replacement items for defective or damaged products will be shipped at no additional cost. Return labels will be provided for approved damaged or defective items within the policy timeframe.
Please note that damage caused by normal wear, misuse, accidental damage, or improper care does not qualify as a defect.
How to Start a Return or Exchange
To begin a return or exchange, please contact us with your order number and reason for return.
Once your request is approved:
Securely pack your item in its original packaging.
Include your order number and reason for return.
Ship the item using the provided label within 3 business days of approval, if a label is provided.
Items shipped back without approval may not be accepted.
Cancellations
Orders may be canceled within 24 hours of placement for a full refund.
Pre-orders may be canceled at any time prior to processing. Once an order or pre-order has been processed or shipped, it can no longer be canceled and will follow our standard return policy.
Collector’s Vault Return Policy
The Collector’s Vault collection is created for our valued customers who are seeking rare, one-of-a-kind crystal pieces. Each bracelet in this collection is unique, limited, and carefully selected for its natural beauty, energy, and rarity.
Because every Collector’s Vault piece is one of a kind, all sales are final.
We only accept returns if the item arrives defective or damaged. If your Collector’s Vault item is confirmed to be defective upon arrival, we will issue a full refund.
To report a defective item, please contact us within 7 days of delivery with your order number, photos of the item, and photos of the packaging.
Please note:
Damage caused by normal wear, misuse, accidental damage, or improper care does not qualify as a defect.
Collector’s Vault items cannot be returned or exchanged for preference, sizing, color variation, natural crystal markings, or change of mind.
Because natural crystals are unique, slight differences in color, texture, inclusions, and pattern are part of the beauty of the piece and are not considered defects.
Each Collector’s Vault piece is rare, intentional, and one of one — chosen to become part of your personal journey.
