How can we help?
We want your M | Y experience to feel simple, thoughtful, and cared for. Below are answers to common questions about our crystal pieces, ordering, care, and inquiries.
Orders & Shipping
How long does shipping take?
Orders are carefully prepared and shipped as soon as possible. Shipping time may vary depending on your location and selected shipping method.
Will I receive tracking information?
Yes. Once your order has shipped, tracking details will be sent to the email provided at checkout.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. Once an order has been processed or shipped, changes may no longer be possible.
Product & Crystal Questions
Are the crystals natural?
Each piece is thoughtfully selected for its beauty, energy, and natural character. Because crystals are formed by nature, color, pattern, and texture may vary slightly from piece to piece.
Will my bracelet look exactly like the photo?
Every crystal is unique. Your piece may have slight variations in tone, clarity, pattern, or inclusions, making it one of a kind.
How do I choose the right crystal?
You may choose by energy, color, or intention. Whether you are seeking clarity, protection, calm, love, or grounding, each piece is created to support your personal journey.
Crystal Care
How should I care for my crystal jewelry?
Keep your piece away from harsh chemicals, perfumes, lotions, and water when possible. Store it gently in a soft pouch or clean space when not wearing.
How do I cleanse my crystals?
You may cleanse your crystals with smoke, sound, moonlight, or personal intention. Some crystals are sensitive to water or sunlight, so gentle cleansing methods are recommended.
Can I wear my bracelet every day?
Yes, many pieces are designed for daily wear. To preserve the beauty of your crystals, remove them before showering, swimming, exercising, or sleeping.
Rare Finds & Inquiry Only
What does “Inquiry Only” mean?
Some rare or collector crystal pieces are available by inquiry only due to their unique nature, limited availability, or special pricing.
How do I inquire about a rare piece?
Please contact us with the name or photo of the piece you are interested in. We will provide details, availability, and pricing.
Returns & Exchanges
Do you accept returns or exchanges?
Returns and exchanges may be accepted depending on the condition of the item and the timing of your request. Please review our return policy or contact us for support.
What if my item arrives damaged?
Please contact us as soon as possible with your order number and photos of the item and packaging, so we can assist you.
Contact Us
Still have questions?
We are here to help you choose the piece that feels right for your journey.
Email: Mystudio@Mystyou.shop
Instagram: MY
M | Y
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